Competencies & Skills
- Provide product technical and installation support to field technicians and sales representatives to resolve issues in a timely and accurate manner
- Answer incoming emails and use problem solving skills to provide support to technicians, sales representatives and consumers
- Multi-tasking, strong organizational skills and effective prioritization of work is important in this role
- Respond to new inquiries in a timely manner and work with other departments to ensure the customer is provided excellent customer service
- Identify continuous improvement opportunities with product and technical related topics
- Work closely with the engineering team on new product development
- Be able to identify technical issues with product and provide solutions
Qualifications
- Associates degree or 3+ years equivalent experience in a related field
- HVAC/Hearth experience: 1 year (preferred)
- Ability to troubleshoot basic millivolt and complex high end heating systems using troubleshooting tools ( multi meter, manometer)
- Effective verbal and written communication skills. Ability to communicate at all levels of the organization and work within a team structure to support company objectives
- Strong analytical and problem solving skills
- Ability to work with minimal supervision, takes initiative, and be confident in independent decision making
- Strong mechanical aptitude desired, HVAC background is a plus
- Basic computer and typing abilities
Benefits
- Health/Vision/Dental Insurance
- 401K Plan
- Life Insurance
- 10 Scheduled Holidays
- Paid Time Off
Job Type: Full-time, On-Site
Schedule: 8 hour day shift, Monday to Friday
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